RETURN AND REFUNDS

PURCHASE & RETURNS:

  • In case if you received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at [email protected]

  • Products bought online can only be returned in case of manufacturing defects or damaged product delivery. This needs to be brought to our notice (via phone / email / whatsapp) within 48 hours from the delivery / assembly date. To return furniture, you can reach us at [email protected], or call us on +91-8788291526 or whatsapp us at +91-8788291526.

  • If the product does not comply with the specifications as per your original order, raise the issue immediately & report it to support.For more details, please get in touch with us on our customer care number or write to us at [email protected].Products purchased on discount or during sale can not be cancelled.

  • Any product returned to us should be in the same condition as received in its original packaging, invoice and tags.

Returns/Exchange/Warranty:

  • All refunds process initiation shall be subject to pick up of all cancelled items from your/customer's premises.
  • Post receiving the products back to the warehouse, a refund shall be initiated within 7 working days.
  • Refund will be initiated via NEFT, cash or by the way payment was originally made.
  • Depending on the orders, the processing charges might be deducted.

Cancellation Policy:

  • You can cancel your order online before the product status is being manufactured. Your entire order amount will be refunded.
  • In case the product you have ordered has been shipped/manufactured but has not yet been delivered to you or it has been under manufacturing process, it cannot be cancelled online.
  • Your refund will be processed once we receive the originally ordered product back from the courier.
  • Unfortunately, an order cannot be cancelled once the product has been delivered to you. We are committed to ensuring your satisfaction with any product you have ordered from us.
  • Once the order is dispatched from our warehouse will not be refunded/ cancelled unless it has non-repairable manufacturing damages.

Delivery Process:

  • Our support and delivery team will be in coordination with you for a hassle-free installation process.
  • Free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer)/ an extra visiting charge would be applicable for later installation.
  • Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable).
  • Extra charges applicable for weekend or specific time deliveries.Once the order has reached your nearest delivery center and you fail to receive the products, we would hold the products for 10 days, after this time line, rosewoodfurnitures(RidgeWoodInteriors LLP) shall be free to charge for holding the products for longer.